Shipping Policy

Delivery schedules can vary significantly from one order to another because shipments travel through complex logistics networks influenced by many factors beyond our direct control. The distance from the fulfillment center to the delivery destination is a major consideration, as are regional transportation routes and the local infrastructure available along the way. Weather conditions, such as storms, extreme temperatures, or other natural events, can also impact transit times at both the origin and destination points. Carrier capacity, staffing levels, and seasonal spikes in demand, including holidays or promotional events, further affect how quickly packages are processed and delivered. Under typical conditions, most orders reach customers within an estimated window of ten to twenty business days, which accounts for standard working days and excludes weekends and public holidays. While this range reflects normal expectations, occasional disruptions such as shipping backlogs, transportation slowdowns, or operational issues within carrier networks may extend delivery times. These delays are a natural aspect of modern shipping systems, particularly for long-distance or international shipments, and while we coordinate closely with carriers to maintain consistency, some factors remain outside our control.

Although we strive to provide accurate delivery estimates, specific arrival dates cannot be guaranteed. Once an order is processed and handed over to the carrier, the details of shipment are finalized. At that stage, modifications to the delivery address or destination are not possible. It is therefore critical for customers to double-check all shipping information during checkout. Providing complete and accurate details, including apartment numbers, suite identifiers, building names, and correct postal codes, helps carriers route shipments efficiently and reduces the risk of verification issues, delayed deliveries, or failed attempts caused by incomplete or incorrect address information.

After a package leaves our facility, its movement is entirely managed by the carrier. Transit times may be influenced by high shipping volumes, temporary weather disruptions, national or regional demand surges, and routine security or customs checks. In certain cases, shipments may be temporarily held if additional address verification is needed or clarification is required at the delivery location. On rare occasions, a product in an order may become unavailable after the purchase has been completed. If this occurs, we promptly notify the customer, remove the unavailable item from the order, and issue a refund for that portion without unnecessary delay.

All shipments are provided free of charge, regardless of destination or total order value. Depending on carrier and local policies, delivery may require a signature or the recipient to be present. If an initial delivery attempt fails, carriers may make subsequent attempts according to their standard procedures. Should repeated attempts be unsuccessful, the parcel may be returned to our warehouse, at which point the order is automatically cancelled and a refund is issued to the original payment method. Customers are encouraged to monitor tracking information closely and ensure someone is available to receive the package during the estimated delivery timeframe.

Tracking updates are available through our website at all times, giving visibility into every stage of the shipping process—from order preparation and dispatch to in-transit updates and final delivery. Access to this information helps customers stay informed and anticipate delivery progress.

Certain conditions may prevent an order from being processed or shipped. These include inventory shortages, delivery addresses outside a carrier’s service area, PO Box addresses where physical delivery is required, or payment verification issues. Orders may also be delayed or cancelled if essential information is incomplete or inconsistent.

If an item is received incorrectly or differs from the order, customers should contact us immediately so a return can be arranged and a refund issued. Returns for size preferences are also accepted, but a new order must be placed for the desired size. In cases where delivery exceeds the estimated timeframe, reviewing tracking information is recommended first. If further assistance is needed, customers may reach out to us at tommysjohni@outlook.com. Our support team will evaluate the situation thoroughly and provide clear guidance to resolve the issue efficiently.