Return Policy

Our return policy is designed to give customers sufficient time and clear instructions for evaluating their purchases and determining if the item meets their expectations. From the moment a shipment is confirmed as delivered by the carrier, a thirty-day period begins during which returns can be requested. This timeframe is intended to provide flexibility while ensuring that returned items can be carefully inspected, processed, and refunded efficiently. Customers are encouraged to use this window to make considered decisions about their purchases, knowing that support is available if the item does not meet their needs.

To be eligible for a return, products must be sent back in the same condition in which they were received. Items should remain completely unused, unaltered, and free from any signs of wear, damage, or modification. All original components that came with the shipment must be included in the return, such as tags, labels, instruction inserts, protective films, and packaging elements. Preserving the original packaging, including boxes, inner wraps, and cushioning materials, is required to ensure safe transit back to our facility and to facilitate a proper inspection. A valid proof of purchase, such as an order confirmation or digital receipt, must accompany the return to verify the transaction accurately.

To initiate a return, customers should reach out via email at tommysjohni@outlook.com. Each request is reviewed to confirm that it meets the conditions outlined in this policy. Once approved, a prepaid return shipping label will be issued along with detailed instructions on how to prepare and send the package. It is important to use only the label and carrier provided, as returns sent through unauthorized methods may experience tracking issues, delays, or may not be processed at all. The support team remains available throughout the process to provide guidance or clarify any uncertainties.

Customers are advised to inspect their orders promptly upon delivery. Early evaluation helps identify problems such as transit damage, manufacturing defects, or incorrect items, enabling quicker resolution. Reporting issues immediately allows us to provide replacements, refunds, or other solutions without unnecessary delays. Postponing notifications can complicate verification and extend the processing time, so early communication is strongly encouraged.

While most products are returnable, certain items may be excluded due to hygiene, safety, or handling considerations. If there is any doubt about eligibility, contacting the support team before returning the item is recommended. Exchanges are handled by first completing a return for the original item, after which a new order can be placed for the replacement. This approach ensures inventory accuracy and a smooth process.

For customers in the European Union, an additional fourteen-day cooling-off period applies, during which an order may be canceled or returned without providing a reason. Even under this provision, all standard return conditions apply, including items being unused, undamaged, accompanied by original packaging and components, and supported by proof of purchase.

Returned packages undergo a thorough inspection upon arrival. Customers are informed of the outcome, and approved refunds are issued to the original payment method. Refunds typically process within approximately ten business days, though timing may vary depending on the financial institution or payment provider. If a refund has not appeared within fifteen business days after confirmation, customers are encouraged to contact us at tommysjohni@outlook.com for assistance.

Our goal is to make returns straightforward, transparent, and reliable. By following these guidelines, customers can complete returns confidently, knowing the process is consistent, fair, and designed to provide timely resolutions from start to finish.